Terms of Service, Cancellation & Refund Policy

Effective date: September 1, 2026

These Terms apply to the Tum Coeur website, the Time to Care community, and related subscription services operated by TIDY COACH dba TUM COEUR (“Tum Coeur,” “we,” “us,” or “our”).

Please read these Terms before purchasing a membership. By accepting these Terms during enrollment, you agree to the conditions below.

1. Our Community and Services

Tum Coeur provides an online community offering educational resources, discussions, and support related to caregiving, communication, boundaries, and personal development.

Your membership includes the features described in the offer you purchase. Individual consulting, separate courses, or other paid services are included only if expressly stated.

Membership does not guarantee any particular personal, professional, financial, or caregiving outcome.

2. Membership Eligibility and Accounts

You must be at least 18 years old and legally able to enter into an agreement to purchase a membership.

You agree to provide accurate account and billing information, keep your contact details current, and protect your login credentials. Membership is for your individual use and may not be shared, transferred, or resold without our written permission.

Please notify us promptly if you believe someone has accessed your account without authorization.

3. Subscription Billing and Automatic Renewal

Membership is a recurring monthly subscription that automatically renews until canceled.

Your initial payment is charged when you enroll. Subsequent payments are charged monthly according to the billing schedule shown at checkout or in your account.

By agreeing to recurring billing at checkout, you authorize us and our payment processor to charge your selected payment method for your subscription and any disclosed applicable taxes.

The price, currency, billing frequency, and promotional terms displayed at checkout determine your subscription charges. Your receipt and account information provide a record of your purchase.

Not using the community, missing sessions, or failing to log in does not pause or cancel your subscription.

If a payment fails, we may ask you to update your payment method and may suspend access until payment is resolved. Canceling your subscription stops future renewals but does not reverse a valid charge already incurred.

4. Promotional Codes and Special Pricing

We may offer discounts, promotional codes, or founding-member pricing.

Each offer will specify its price, eligibility requirements, and duration. A discount may apply to the first payment, a stated number of billing periods, or an ongoing subscription, depending on the offer.

If a promotional rate expires, the offer and checkout will disclose when it ends and the renewal price that follows. We will not treat a temporary discount as permission to impose an undisclosed renewal price.

Enter any required promotional code before completing your purchase and check the final price. Discounts generally cannot be combined or applied retroactively unless the offer states otherwise or applicable law requires it.

If you cancel and later rejoin, your previous promotional rate is not guaranteed unless the original offer expressly provides otherwise.

Any express promise of a locked-in rate will be honored according to the terms offered when you enrolled.

5. How to Cancel

You may cancel at any time, without a cancellation fee.

To cancel:

1. Sign in to the account you used to purchase your membership at https://app.heartbeat.chat/login/timetocare.
2. Open your membership, subscription, or billing settings.
3. Select the cancellation option and complete the confirmation steps.
4. Check that your account shows the subscription as canceled or scheduled to end. Keep any confirmation for your records.

Cancel before your next scheduled renewal charge to prevent that charge.

Cancellation stops future automatic renewals. Your membership remains available until the end of the period you have already paid for, unless access is restricted for a violation of these Terms.

Logging out, unsubscribing from emails, or deleting an app does not cancel billing. Use the subscription cancellation controls.

If you cannot access your account or the cancellation feature does not work, email hello@tumcoeur.com with your membership email address and a clear request to cancel. We will help you cancel and honor a verifiable request received before renewal, including correcting any renewal charge caused by our delay in processing that request.

6. Refund Policy

Membership payments, including initial payments and renewals, are generally nonrefundable, except as described below or required by applicable law.

Because your membership provides access during each paid billing period, we generally do not provide refunds or prorated credits for:

• Canceling partway through a billing period.
• Unused membership time or not participating in the community.
• Missing live sessions or choosing not to use available resources.
• Changes in your schedule, circumstances, or preferences.
• Forgetting to cancel before a valid renewal.

Canceling after a valid renewal stops subsequent renewals; it does not automatically refund the most recent payment. You retain access through the paid period.

Exceptions and billing corrections

We will review and correct confirmed duplicate charges, incorrect charges, and charges processed after an effective cancellation. We will also provide any refund or other remedy required by applicable law.

If we permanently discontinue your paid membership service before the end of your billing period, we will refund the unused portion of that period.

For a billing question or refund request, email hello@tumcoeur.com with your name, membership email address, charge date, amount, and a description of the issue. Do not email full payment-card details or other sensitive financial information.

Approved refunds are returned to the original payment method where possible. The time needed for a refund to appear depends on your payment provider.

Nothing in this policy limits mandatory consumer protections, applicable withdrawal rights, or your right to dispute an unauthorized or incorrect charge with your payment provider.

7. Community Conduct and Confidentiality

We aim to maintain a respectful and supportive community. You agree not to:

• Harass, threaten, discriminate against, or abuse others.
• Post unlawful, fraudulent, infringing, or deliberately misleading content.
• Share another person’s private information without permission.
• Distribute spam, solicit members without permission, or disrupt discussions.
• Copy, record, screenshot, or share other members’ contributions outside the community without their permission.
• Attempt to bypass access restrictions or compromise the platform.

Share only information you are entitled to disclose. When discussing caregiving situations, avoid identifying details about relatives, clients, patients, or others unless you have appropriate permission.

Although members must respect these rules, we cannot guarantee that other participants will keep information confidential. The community is not a confidential clinical setting.

We may moderate discussions and remove content that violates these Terms.

8. Educational Support; No Professional or Emergency Services

Community content, resources, and discussions are provided for general education and peer support. They are not a substitute for individualized medical, mental health, legal, financial, or other licensed professional advice.

Membership alone does not establish a clinician-patient, therapist-client, attorney-client, or other regulated professional relationship.

Consult an appropriately qualified professional about decisions affecting your health, care, legal rights, or finances. Do not disregard professional advice or delay seeking help because of community content.

The community is not an emergency service and is not monitored continuously. For an emergency, contact the appropriate emergency services in your location.

9. Our Materials and Your Contributions

Unless otherwise identified, Tum Coeur or its licensors own the community materials, including courses, worksheets, recordings, graphics, and written resources.

Your membership permits personal, noncommercial use of the materials made available to you. You may not resell, redistribute, publicly post, or use those materials to create a competing product without written permission.

You retain ownership of content you contribute. You grant us permission to host, display, and technically process that content as reasonably necessary to operate and moderate the community. This permission does not authorize us to use your name, image, or contributions in advertising without separate permission.

You are responsible for having the necessary rights to anything you submit. Do not record community sessions or other participants without permission. If we plan to record a session, we will provide advance notice and obtain any legally required consent.

10. Availability and Changes to Services

We may update resources, replace technology, or adjust session schedules as the community develops. We do not guarantee uninterrupted access, and occasional maintenance or technical problems may occur.

We will communicate material reductions to a paid membership in advance where reasonably possible. If we cannot provide a material part of the service you purchased, contact us so we can provide an appropriate remedy, including any remedy required by law.

For memberships without a guaranteed rate, we will provide at least 30 days’ advance notice of a price increase, or longer if required by law. The increase will apply only to a future renewal, and you may cancel before it takes effect. We will obtain additional consent where required.

11. Suspension or Termination

We may restrict or terminate access for serious or repeated violations of these Terms, unlawful activity, nonpayment, or conduct that threatens community safety or security.

Where appropriate, we will explain the issue and provide an opportunity to resolve it. Immediate action may be necessary for serious misconduct or safety concerns.

If we terminate your membership, we will stop future subscription renewals. Refunds following termination for a substantiated violation are subject to the refund policy and applicable law. If we terminate your paid membership for reasons unrelated to your breach, we will refund the unused portion of the paid period.

12. Privacy and Third-Party Services

Our collection and use of personal information are described in our https://www.tumcoeur.com/privacy-policy/.

We may use third-party services for community hosting, payments, communications, or live sessions. Their applicable terms and privacy policies may also govern your use of those services.

Links to outside resources do not constitute a guarantee of their accuracy or suitability.

13. Disclaimers and Limits of Liability

We use reasonable care in operating our services, but do not guarantee that all content will be complete, error-free, or suitable for every situation. Member opinions are their own and do not necessarily reflect Tum Coeur’s views.

To the extent permitted by applicable law, Tum Coeur is not liable for indirect or consequential losses arising from use of the services.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, gross negligence, or any liability or consumer remedy that cannot legally be excluded or limited.

14. Governing Law and Resolving Concerns

These Terms are governed by the laws of Texas, USA, except where mandatory consumer protection laws applicable to you provide otherwise.

If a concern arises, please contact hello@tumcoeur.com so we can try to resolve it. Contacting us first is encouraged but does not restrict your right to seek any remedy available under applicable law.

15. Updates to These Terms

We may revise these Terms and will update the effective date when we do.

We will provide reasonable advance notice of material changes affecting existing memberships and obtain consent where legally required. Changes will not retroactively remove accrued refund rights or override an express pricing guarantee.

If you do not agree to a future change, you may cancel before it takes effect.

If any provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.

16. Contact Us

TIDY COACH dba TUM COEUR
Website: https://www.tumcoeur.com
Email: hello@tumcoeur.com

For account, cancellation, or billing assistance, include the email address associated with your membership.